RETURN & EXCHANGE POLICY

• Please take note of our size guide and read all details about the garment you have chosen thoroughly before making your purchase.
• If you are wanting to return ,exchange or refund your item then please take note of the following:

RETURNS:

• You can only return  Anon.items bought on this site and not from any other retailer that stocks Anon.
• Only items with the original tags and packaging will be accepted.
• All return / exchange / refund requests must be made within 7 working days of receiving the item in order for a return request to be processed.
• Email us to request a return or exchange/refund.
• Once you receive your return approval notification via email, you can then mail your package to:

  Returns @ Anon. Clothing

  Unit A13 Woodlands House

  17 Woodlands Road

  Woodstock

  Cape Town

  7925

• Items must be mailed within 48 hours of receiving your return notification email.
• You will receive  an email notification once your return has been received and processed.

REFUNDS:

• Please let us know in your email why you would like to have the item refunded (poor fit etc)
• On receipt of your return in good order we will process your refund via our payment gateway Payfast. Please allow 5 – 10 working days for the refund to process (this is the amount of time they stipulate but it usually takes quicker)
• Please note the refunded amount will only be for the cost of the item and not the shipping.

EXCHANGES:

• If you would like to exchange your item for another colour/size/item of the same value then let us know and we will complete the exchange as much as we are able. If we do not have the replacement size/colour then you may exchange for an item of the same value .
• Once we receive your returned item then we will send out your exchange.
• The cost of shipping  is your expense
• All sale merchandise is considered FINAL SALE and there for is un returnable.