RETURNS & REFUNDS
RETURN & EXCHANGE POLICY
- Please take note of our size guide and read all details about the garment you have chosen thoroughly before making your purchase.
- If you are wanting to return ,exchange or refund your item then please take note of the following:
- You can only return Anon.items bought on this site and not from any other retailer that stocks Anon.
- Only items with the original tags and packaging will be accepted.
- All return / exchange / refund requests must be made within 7 working days of receiving the item in order for a return request to be processed.
- Email us to request a return or exchange/refund.
- Once you receive your return approval notification via email, you can then mail your package to:
Returns @ Anon. Clothing
Unit A13 Woodlands House
17 Woodlands Road
- Items must be mailed within 48 hours of receiving your return notification email.
- You will receive an email notification once your return has been received and processed.
- Please let us know in your email why you would like to have the item refunded (poor fit etc)
- On receipt of your return in good order we will process your refund via our payment gateway Payfast. Please allow 5 – 10 working days for the refund to process (this is the amount of time they stipulate but it usually takes quicker)
- Please note the refunded amount will only be for the cost of the item and not the shipping.
- If you would like to exchange your item for another colour/size/item of the same value then let us know and we will complete the exchange as much as we are able. If we do not have the replacement size/colour then you may exchange for an item of the same value .
- Once we receive your returned item then we will send out your exchange.
- The cost of shipping is your expense
- All sale merchandise is considered FINAL SALE and there for is un returnable.